Teachers Credit Union mitigates risk with new UC call centre deployment
Teachers Credit Union has deployed a 126 seat unified communications call centre solution to improve collaboration and interactions with its 155,000 strong membership.
View ArticleNorth Sydney Council deploys IP communications
North Sydney Council has deployed an IP communications solution that adopts an all-in-one approach to customer service.
View ArticleiSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time...
View ArticleNorth Sydney Council dumps PBX system and moves to new telephony system
Staff frustration with an ageing PBX system has forced North Sydney Council to move to an integrated telephony system.
View ArticleVoIP enhances Hobsons Bay customer service
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans...
View ArticleIT spending by banks recovering, to surpass pre-GFC levels by 2014: IDC
The financial crisis of 2007–2008, more commonly known as the global financial crisis (GFC), instantly put a stop at businesses, none more so than by banks.
View ArticleMoving to the Cloud equates to a brighter financial outlook
The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organisation has the tools to make or save money, while at the same time invest...
View ArticleWoolworths Liquor cuts customer call wait times
Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.
View ArticleKey to omnichannel CX is customisation
In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer...
View ArticleTeachers Credit Union mitigates risk with new UC call centre deployment
Teachers Credit Union has deployed a 126 seat unified communications call centre solution to improve collaboration and interactions with its 155,000 strong membership.
View ArticleNorth Sydney Council deploys IP communications
North Sydney Council has deployed an IP communications solution that adopts an all-in-one approach to customer service.
View ArticleiSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time...
View ArticleNorth Sydney Council dumps PBX system and moves to new telephony system
Staff frustration with an ageing PBX system has forced North Sydney Council to move to an integrated telephony system.
View ArticleVoIP enhances Hobsons Bay customer service
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans...
View ArticleIT spending by banks recovering, to surpass pre-GFC levels by 2014: IDC
The financial crisis of 2007–2008, more commonly known as the global financial crisis (GFC), instantly put a stop at businesses, none more so than by banks.
View ArticleMoving to the Cloud equates to a brighter financial outlook
The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organisation has the tools to make or save money, while at the same time invest...
View ArticleWoolworths Liquor cuts customer call wait times
Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.
View ArticleKey to omnichannel CX is customisation
In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer...
View Article